Our Policy
At LEVIVI, every piece is thoughtfully created in limited quantities, with close attention to form, movement, and detail. We are committed to making your experience considered and seamless—from choosing the right size to receiving your order.
Before completing your purchase, we kindly invite you to review your order details carefully. If you have any questions, our team is always here to assist.
ORDER & DELIVERY
• Processing Time: Orders are processed within 2–4 business days.
• Standard Delivery:
– Asia: 3–7 business days
– Europe: 5–12 business days
– North America: 5–14 business days
• A tracking link will be provided as soon as your parcel is on its way.
• Any import duties or taxes applicable upon delivery are the responsibility of the recipient.
EXCHANGE POLICY
We offer exchanges for:
• Size adjustments
• Item exchanges (subject to availability)
Requirements:
• The piece must be unworn, unwashed, and in its original condition with all tags and packaging intact.
• Exchange requests must be made within 7 days of delivery.
• Return shipping costs for exchanges are covered by the customer.
RETURN & REFUND POLICY
Because our collections are produced in limited quantities, we accept returns only for defective or incorrect items.
In the unlikely event of an issue with your order:
• Please contact us within 48 hours of delivery with photos/video of the packaging and item.
• We will arrange a replacement or issue a full refund.
STORE CREDIT
In cases where an exchange is not possible due to stock availability, store credit may be issued, valid for 6 months.
OUR PROMISE
Every order is prepared with care and attention. If you have any questions or require guidance on sizing, fabric, or fit, please contact us before placing your order—we are always happy to assist.
Need Support?
We’re here – attentive, patient, and ready to help.
support@daslavie.com